Terms and conditions
Terms governing use of the website and services offered by Moien Retouche.
Last updated: 10 February 2026
These terms may be updated to reflect changes to services, the website and legal obligations.
1. Purpose
These terms define the rules for using the website and the general principles applicable to alteration, tailoring, dry-cleaning and laundry services offered by Moien Retouche.
2. General information
Moien Retouche operates in Wasserbillig, Luxembourg, and can be contacted by phone, email or contact form.
3. Website access
The website is continuously accessible except during technical interruptions, scheduled maintenance, force majeure or events beyond reasonable control.
4. Appointments and enquiries
Enquiries and appointments are handled according to the workshop’s availability. Confirmation may be required before final acceptance.
5. Prices, turnaround and performance
Prices and turnaround times may vary according to fabric, item condition, complexity and urgency. An estimate is provided before approval where necessary.
Moien Retouche uses appropriate technical and human resources to perform services professionally.
6. Customer obligations
The customer provides accurate information about their requirements and the condition of items left with us. Items must be collected within a reasonable time after notification that they are ready.
The customer must disclose any known special requirements, such as delicate fabrics, sensitive linings or use for an event.
7. Liability and limitations
Key points concerning website use and services.
Availability and accuracy of information
Moien Retouche aims to keep information up to date, without guaranteeing that it is entirely free of errors or temporary omissions.
Website interruptions
The publisher cannot be held responsible for unavailability caused by maintenance, technical incidents or external causes.
Intellectual property
The website’s texts, images, logos and content are protected. Unauthorised reuse is prohibited.
8. External links
The website may contain links to third-party sites. Moien Retouche is not responsible for their content or practices.
9. Applicable law
These terms are interpreted under the law applicable in Luxembourg, subject to mandatory consumer-protection rules.
10. Contact
For questions about these terms, write to us or give us a call.
Address: Moien Retouche, Centre Commercial Mercado, 2 Rue Sandkaul, L-6677 Wasserbillig, Luxembourg
