Privacy policy
How your personal data is collected, used and protected.
Last updated: 10 February 2026
This policy applies to the Moien Retouche website and to contact by form, email, telephone and visits to the workshop.
Who we are
Data controller
Moien Retouche, Centre Commercial Mercado, 2 Rue Sandkaul, L-6677 Wasserbillig, Luxembourg.
Data protection contact
info@moienretouche.com — +352 621 67 27 66
Legal framework
Processing is carried out in accordance with the applicable obligations on data protection and information security.
1. Data we collect
Depending on how you contact us we may collect: surname, first name, telephone number, email address, the content of your message, details of your request (type of garment, type of service, preferred date) and technical browsing data (IP address, browser type, pages viewed).
2. Purposes of processing
This data is used to: answer your enquiries, arrange appointments, prepare the work, manage the customer relationship, improve the quality of the service, keep the website secure and meet administrative and legal obligations.
3. Legal basis
Depending on the case, processing rests on pre-contractual or contractual measures, on the legitimate interest of the business, on compliance with a legal obligation, and on your consent where consent is required (for certain cookies, for example).
4. Cookies and embedded content
The website may use cookies that are technically necessary for it to work and, where applicable, audience-measurement cookies. Embedded content (video, map, third-party form) may set its own trackers under its own policy.
5. Who receives the data
Access to the data is limited to authorised people within the business and, where necessary, to technical providers acting on our behalf (hosting, maintenance, email, web services).
6. How long we keep it
Data is kept for as long as it is needed to manage the customer relationship, then archived or deleted according to the applicable legal obligations. Technical data may be kept for a shorter period depending on its purpose.
7. Your rights
You have rights over your personal data.
Access, correction and deletion
You may ask for access to your data, for it to be corrected, or for it to be deleted within the limits set by law.
Objection, restriction and portability
You may object to certain processing, ask for it to be restricted, and exercise your right to portability where it applies.
How to exercise your rights
Send your request to info@moienretouche.com. We may ask for further information in order to verify your identity.
8. Security
We put reasonable technical and organisational measures in place to protect your data against loss, unauthorised access, alteration and disclosure.
9. Complaints
If you believe your rights are not being respected, please contact us first. You may also lodge a complaint with the competent supervisory authority.
A question about your data?
Write to us and we will answer. You can also read our terms and conditions.
Address: Moien Retouche, Centre Commercial Mercado, 2 Rue Sandkaul, L-6677 Wasserbillig, Luxembourg
